FAQ

Orders

Seventhaven accept payments from all major credit cards including Visa, Mastercard and American Express. We also accept Paypal as an alternate payment and also Google Pay and Apple Pay for faster checkout.

We cannot make any changes to an order once it has been shipped. If you do wish to cancel an order please reach out to us immediately at order@seventhaven.com to determine if your order is eligible to be canceled. Once cancelled, the pre-authorized hold will typically drop off within a few business days. Time may vary between financial institutions.

Please verify that the billing details and card number are correct and try again. If you encounter further failed attempts please contact your bank for more info. Alternatively you may use Paypal as an alternate mode of payment.

Please note, declined transactions may result in a pending charge which will typically drop off within a few business days. Time may vary between financial institutions.

Shipping

All orders are shipped with USPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.

Once your order is placed it will be sent to our factory where it will be made to order. It takes 2-3 business days (maximum of 5) for your jewelry to be handcrafted. Your order will then be shipped and the delivery times will depend on the shipping destination as follows:

United States: 2-5 transit days
Canada: 3-7 transit days
Europe: 4-8 transit days
Rest of the world: 6-10 transit days

Once an order has been processed and shipped out, we are unable to make any changes to an address. If you have made a mistake in the shipping address, please contact us immediately at order@seventhaven.com before your order is shipped out.

We urge all customers to check their shipping addresses once an order is placed.

Sometimes, a package will be marked as delivered by the shipping carrier prematurely. Please wait another business day, as the package could have been marked as delivered by mistake, and will arrive the following day.

If your package still hasn't turned up in 3 more business days do contact us for assistance.

Returns

Please contact our support team for assistance. Send us a picture via email to order@seventhaven.com showing clearly the problem and we will review your request immediately. We will arrange for a replacement item to be sent to you as soon as possible.


In the event that we are unable to reship your order due to production issues, a full refund will be issued to you.

For more information please read our Returns & Refundspages.

We have a 60 Day Money Back Guarantee on all of our products. If you are not satisfied with your purchase in any way whatsoever, just let us know within 60 days of purchase. We will issue a full refund no questions asked. We want you to know that there is ZERO risk in ordering our products.