Because orders are processed as quickly as possible, we cannot guarantee any changes to your order once it has been submitted. If you need to change or cancel your order, please contact us as soon as possible at firstname.lastname@example.org and we will make every attempt to honor your request.
If your item was damaged upon arrival please kindly contact us by sending an email to email@example.com. Tell us about your problem and don't forget to attach photos/videos which can clearly show the problem. A full refund will be issued if the item or packaging was damaged.
You can track your order at this link http://track.seventhaven.com/ simply enter your email and order number to get tracking information for your order.
We accept payments via PayPal, Credit card, Debit card, Visa, Mastercard and AMEX. You can choose the most suitable payment method for you. All our products are set in US Dollar, our system will automatically exchange your currency to make it easy for you when placing your order.
You can change the currency shown to your local currency depending on which country you are in for your convenience. However, when you check out, you will be billed in USD. Your bank or card service provider will automatically convert your subtotal depending on their current conversion rates.
Rest assured that Seventhaven does not charge for multiple failed payment attempts by the same card.
If you see multiple transactions for the same item in your bank statement we strongly suggest that you call them to check on the transaction status. It usually takes a few working days for the bank to reflect on the actual successful transaction.
You can also contact us at firstname.lastname@example.org to confirm the transaction.
We currently ship worldwide with the exception of the following countries:
Cuba, Iran, Libya, North Korea, Sierre Leone, Somalia, Sudan, Yemen, Ukraine, Guatemala, Liberia
Once your order is placed it will be sent to our factory where it will be made to order. It takes 2-3 business days (maximum of 5) for your jewelry to be handcrafted. Your order will then be shipped and the delivery times will depend on the shipping destination as follows:
United States: 2-5 transit days
Canada: 3-7 transit days
Europe: 4-8 transit days
Rest of the world: 6-10 transit days
In the case of providing us an incorrect shipping address, you should contact us immediately by sending an email to email@example.com and provide us your correct address.
If your order was shipped out, we apologize that we are unable to change it for you. Please do ensure that the shipping address is correct before checkout.
All items are shipped with USPS within the United States. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.
Orders on all items are packed in a luxurious gift box at no additional cost.
Our products are made from high quality 316L Surgical Grade Stainless Steel. This type of steel is both strong and very shiny! It's commonly used in body piercings and other quality jewelry products as it offers low reaction rates and doesn't tarnish easily
Gold products are plated with Real 18K Gold, using a high quality electroplating process that means it doesn't rub or flake away easily. 14K White Gold finish products are plated with Rhodium.
Caring for our jewelry is simple, as the metals don't easily tarnish. If the item becomes dirty or tarnishes in some way, clean it using plain soap and water and dry it with a soft cloth. Before storing the item, make sure it's fully dry and is not stored in a moist environment. When storing, avoid storing it mixed amongst other jewelry, as the tarnish on those pieces may spread and damage the item.