We do not accept returns as all orders are printed on demand meaning that we make your product once an order comes in. However, we do replacements or refunds based on the terms stated below.
A free replacement will be made due to the following
If you have received a defective product please send us a picture via email to firstname.lastname@example.org and we'll process the replacement immediately after confirmation.
After your replacement is processed, you'll be notified by email of your replacement's progress, and be provided with real-time tracking updates as it makes its way to you.
A full or partial refund will be made due to the following
The 2 year protection plan is a premium add-on covering damage & defects starting from the date of purchase. Customers must have purchased the add-on during checkout to be eligible for coverage.
Each purchase of the plan includes one replacement per item.
If your jewelry has any defects that is covered during the term, please send a clear image of the defected product to our Customer Support Team and we will gladly replace the item.
If the purchased item is discontinued, we will replace the item with a similar item of equal or higher value.
The protection plan covers damage which includes the following