Your Cart is Empty


1 year warranty

Seventhaven believes in client satisfaction above everything else. We believe in the quality of our products and are so confident that we stand behind our products with a 1 year warranty.

The following defects are covered by our 1 year warranty

  • Any cracks on the glass surface dome
  • Any defects of your product (broken chain etc)
  • Water seepage into the glass surface dome
  • Any significant loss of resolution in the design on your jewelry

    We offer a full refund or a free replacement due to the following

    • You receive an incorrect item or an incorrect design
    • You receive an incorrect photo on your personalized jewelry
    • The design is of low resolution or is poorly designed
    • The item has visible defects (broken chain, cracks etc)
    • The packaging is damaged upon arrival (We will reship a new packaging box to you)


    If you have received a defective product please send us a picture via email to order@seventhaven.com and we'll process the replacement immediately after confirmation. 

    After your replacement is processed, you'll be notified by email of your replacement's progress, and be provided with real time tracking updates as it makes its way to you.